Privacy Policy

This Privacy Policy outlines our commitment to protecting the privacy of individuals who interact with our website, blog, or app. It explains how we collect, use, protect, and handle personally identifiable information (PII). PII, as referred to in the context of Australian privacy law, is information that can uniquely identify, contact, or locate an individual.

What personal information do we collect?

We collect personal information such as your name, email address, mailing address, phone number, and credit card information when you register, order, or interact on our site to enhance your experience.

When do we collect information?

We collect information from you when you register on our site, place an order, subscribe to a newsletter, respond to a survey, fill out a form, or provide feedback on our products or services.

How do we use your information?

We use the information we collect from you for various purposes, including:

- Personalising your experience and delivering content and product offerings relevant to your interests.

- Improving our website to better serve you.

- Enhancing our customer service and responding to your requests.

- Administering contests, promotions, surveys, or other site features.

- Processing your transactions efficiently.

- Requesting ratings and reviews of our services or products.

- Following up after correspondence (live chat, email, or phone inquiries).

How do we protect your information?

We take several measures to ensure the security of your personal information:

- Regular scanning of our website for security vulnerabilities and known threats.

- Use of malware scanning.

- Encryption of sensitive/credit information using Secure Socket Layer (SSL) technology.

- Restriction of personal information access to a limited number of personnel with special access rights, who are required to keep the information confidential.

- All transactions are processed through a secure gateway provider and are not stored or processed on our servers.

Do we use ‘cookies’?

Yes, we use cookies to:

- Help remember and process items in the shopping cart.

- Understand and save user preferences for future visits.

- Track advertisements.

- Compile aggregate data about site traffic and interactions to improve site experiences and tools in the future. This tracking may be performed by trusted third-party services on our behalf.

You can choose to have your browser warn you each time a cookie is being sent, or you can turn off all cookies through your browser settings. Note that this may affect the functionality of certain site features.

Third-party disclosure

We do not sell, trade, or otherwise transfer your Personally Identifiable Information to outside parties without advance notice, except to website hosting partners and others who assist us in operating our site, conducting our business, or serving our users, under agreements to keep this information confidential. We may also release information when it's necessary to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

Third-party links

Occasionally, we may include third-party products or services on our website. These third-party sites have independent privacy policies. We have no responsibility or liability for the content and activities of these linked sites, though we strive to protect the integrity of our site.

How does our site handle Do Not Track signals?

We honour Do Not Track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

COPPA (Children’s Online Privacy Protection Act)

We do not specifically market to children under the age of 13. We are committed to protecting the privacy of children who engage with our site in line with COPPA guidelines.

Fair Information Practices

In alignment with Fair Information Practices, should a data breach occur, we will notify you via email within one business day.

CAN SPAM Act

We comply with the CAN SPAM Act by not using false or misleading subjects or email addresses, identifying the message as an advertisement, including the physical address of our site headquarters, monitoring third-party email marketing services for compliance, honouring opt-out/unsubscribe requests promptly, and allowing users to unsubscribe using the link at the bottom of each email.

Contact Us

If you have any questions regarding this privacy policy, you may contact us using the information below.